Terms & Conditions

Please read these terms carefully before using our services

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By making a purchase or accessing the Website of Amman Sweets, you agree to the following terms and it is assumed that you are fully read and understood these Terms and Conditions when purchasing from our website and your unconditional acceptance of the terms and conditions is presumed.

Last Updated: November 1, 2025

1. TERMS OF USAGE

In these terms, references to 'Website' shall mean this Amman Sweets website, "user" shall mean the end user accessing the Website, its contents and using the services offered through Amman Sweets, "Service Providers" mean independent third-party service providers, and 'we', 'us' and 'our' shall mean Amman Sweets and its affiliates.

Amman Sweets can change, modify, add or remove portions of these Terms of Usage at any time as Amman Sweets reserves the right, at its sole discretion. It is your/user's responsibility to check these Terms of Usage periodically for changes done by Amman Sweets.

Amman Sweets grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the website and services offered by Amman Sweets as long as you comply with these terms.

2. TERMS OF USER ACCOUNT AND REGISTRATION

Registering at Amman Sweets is a free service. You will receive a username and password and a link upon completing the website's registration process or on completing a transaction. You are the only responsible person for maintaining the confidentiality of the username and password provided and are fully responsible for all activities that occur under the user account.

You agree to:

3. COMMUNICATIONS WITH US

While using the website or sending emails or any kind of communication via email to Amman Sweets, you agree and understand that you are communicating with Amman Sweets through electronic records and you consent to receive communications, emails via electronic records from Amman Sweets periodically, as and when required.

Amman Sweets may communicate with you via email, SMS, WhatsApp, telephone, or by such other mode of communication, electronic or otherwise. In case you wish not to receive periodic informational communication as such emails, message, telephone calls from Amman Sweets you can unsubscribe to the communication through your account settings at any time.

4. ACCEPTANCE OF PRIVACY POLICY

The user hereby consents and agrees that he/she has read and fully understands the Privacy Policies of Amman Sweets in respect of the website. The user further consents and agrees to the terms and conditions of such a Privacy Policy are acceptable to him/her.

For more information, please read our Privacy Policy.

PAYMENT TERMS & CONDITIONS

5.1 Payment Gateway

All online payments are processed securely through Razorpay, our trusted payment gateway partner. Razorpay is PCI DSS Level 1 compliant, ensuring the highest level of security for your payment information.

5.2 Accepted Payment Methods
  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards (All major Indian banks)
  • Net Banking
  • UPI (Unified Payments Interface)
  • Digital Wallets (Paytm, PhonePe, Google Pay, etc.)
5.3 Payment Security
  • All payment information is encrypted using SSL (Secure Socket Layer) technology
  • We do not store your credit/debit card information on our servers
  • All payment data is handled directly by Razorpay in compliance with RBI (Reserve Bank of India) guidelines
  • Your card details are transmitted directly to Razorpay's secure servers
5.4 Payment Processing
  • Payment must be made in full at the time of placing the order
  • All prices are listed in Indian Rupees (INR) unless otherwise stated
  • You will receive a payment confirmation via email after successful transaction
  • Order will be processed only after successful payment verification
  • In case of payment failure, the amount will be automatically refunded to your source account within 5-7 business days
5.5 Pricing and Taxes
  • All prices displayed are inclusive of applicable GST (Goods and Services Tax)
  • Prices are subject to change without prior notice
  • The price charged will be the price displayed at the time of order placement
  • Additional delivery charges may apply based on location
5.6 Refunds and Cancellations
  • Refunds will be processed through the same payment method used for purchase
  • Refund processing time: 5-7 business days from the date of approval
  • Cancellation requests must be made within 24 hours of order placement
  • For perishable items, cancellations may not be accepted after preparation has begun
  • In case of order cancellation, the full amount will be refunded to your original payment source
5.7 Failed Transactions
  • If a transaction fails due to technical issues, please do not retry immediately
  • Wait for at least 30 minutes before attempting another payment
  • If amount is debited but order is not confirmed, please contact our support team
  • We will verify with Razorpay and process the refund if payment was received
5.8 Payment Disputes
  • For any payment-related disputes, contact us at: +91 9629679079
  • Please provide transaction ID and order details for faster resolution
  • Disputes will be resolved within 7-10 business days
  • Final authority for payment disputes rests with Amman Sweets management
Important: By proceeding with payment, you agree to Razorpay's terms and conditions. Please ensure all payment details are correct before confirming the transaction. Amman Sweets is not responsible for any charges levied by your bank or payment provider.

6. CONDUCT & RULES OF USER

Hereby you agree to use the website strictly abiding by the following principles:

You will not upload, publish, host, transmit, display, modify, update or share any information that, in the sole discretion of Amman Sweets:

The user will recompense, defend and hold harmless Amman Sweets and its owners, licensee, affiliates, and their respective officers, partners, and employees from and against any liabilities, claims, costs, and damages, (including legal fees and disbursements in connection therewith and interest chargeable thereon) result from any breach of this Terms of Usage, Privacy Policy, and other policies, or your violation of any law, rules or regulations or the rights of a third party.

7. GOVERNING LAW

This Agreement shall be governed by and interpreted and construed by the laws of India. The courts at Madurai, Tamil Nadu shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms and Conditions.

8. GENERAL

We (Outlets are owned by Amman Sweets "We/Us") reserve the right to change these terms and conditions at any time. Any such changes will be in action when posted on the Website and it shall be your responsibility to read the terms and conditions on each occasion you use/visit the Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.

The user agrees to:

9. PERSONAL INFORMATION

The identifiable information (Personal Information) collected on our Website that you may voluntarily provide on online forums, which include user details, feedback, comments, online surveys, etc., that can include your name, company name, address, telephone number, email addresses and such other information shared by you on our Website is treated as confidential and is kept secure.

CONFIDENTIALITY OF INFORMATION:

Please note that we only store necessary information required to purchase through our Website and without the user's consent we do not disclose any Personal Information to any third party. During the time of signing up, you have the option of opting in for our newsletters, future offers, etc. Signing up for this service would entitle us to save your Personal Information for the intended purposes only.

Questions About These Terms?

If you have any questions about these Terms & Conditions, please contact us:

Phone: +91 9629679079

Address: Madurai, Tamil Nadu, India